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Royal Caribbean Employs Robotics To Transform New Quantum Class Venue

Royal Caribbean Employs Robotics To Transform New Quantum Class Venue


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This fusion of technology and entertainment at Royal Caribbean’s new Two70SM space, is pretty dang cool. Created by architectural firm 5+design, the venue employed the help of robots (yes, you read that right) in its design of the metamorphic venue on the Quantum class. Its name comes from its 270-degree panoramic view which gives an outside-feel while indoors, a concept that was conceived by 5+design.

Using six robotic arms in Two70’s design, Lead designer Tim Magill created a room that that transforms from a grand living area to an entertainment hub at night. When the lights go down, performance art will take center stage and lively music and light shows will keep the energy up. There’s also an ice bar ready to serve refreshingly tasty cocktails. To get a better idea of how this all works, watch the video below.


Author: pestlecruise2royalcarribean

‘Throughout 2012 and 2013, a series of high profile events, including the Costa Concordia tragedy and the Carnival Cruise Line’s infamous ‘poop cruise‘ led to public outrage at the way in which the large cruise lines were running their operations, seemingly with more of an emphasis on profits and less on customer safety and protection.

Leading the charge for change within the cruise line industry was New York Senator Charles Schumer who called on the cruise industry to “adopt a bill of rights guaranteeing passengers certain protections while aboard their ships.”

This was a change that was a long time in coming as cruise industry experts, passengers and cruise ship injury law firms realized that certain aspects of cruise travel were becoming increasing less safe and the passengers on those vessels were less protected, both by the cruise lines and by the legal rights offered to them.’ (Waks and Barnett, 2016)

“That bill, however, focuses primarily on mechanical failures, medical care, essential provisions and unspecified emergencies. Among the 10 rights listed is “the right to a ship crew that is properly trained in emergency and evacuation procedures.”

The industry association’s bill of rights “does not specifically cover situations involving weather — which is similar to the airline passenger bill of rights,” said Colleen McDaniel, managing editor of CruiseCritic.com.

How is Royal Caribbean dealing with the issues?

The cruise contracts specific to each cruise line that passengers agree to before boarding spell out exactly what passengers are entitled to in various situations that might occur at sea, Cruise Critic’s McDaniel said. That includes what happens during bad weather.

“For the most part, cruise lines are not required to provide much in the form of compensation, though it is at the cruise lines’ discretion, and we generally see cruise lines act beyond what is required, by offering seemingly fair compensation for situations like these,” McDaniel said.” (McDaniel, 2016 cited by Hetter and Hunter, 2016)

There are always passengers that are unjustly seeking compensation by finding the smallest issues to broadcast on social media and other channels. In the name of goodwill Royal Caribbean sometimes give their passengers refund for their trouble plus a voucher for 50% of what they spent to be used toward a future cruise fare.

Recommendations

In rare cases where it’s obvious that a passenger is seeking to abuse the company’s goodwill and image, it must be dealt with by the legal team. These are the unfortunate cases that affect the public image of the company and the industry as a whole. It is therefore not a matter to be taken lightly as this can escalate and negative publicity is not in the favour of a business.

Waks and Barnett, (2016) ’Cruise Ship Passengers Bill of Rights’, Cruiselawyers.com. Available at: http://cruiselawyers.com/sue-a-cruise-line/cruise-ship-passengers-bill-of-rights/ [accessed: 12.01.2017]

McDaniel, 2016 cited by Hetter, K. and Hunter, M. (2016) ‘What are your rights as a cruise passenger?’, CNN. Available at: http://edition.cnn.com/2016/02/11/travel/cruise-passenger-rights-feat/index.html [accessed: 11.01.2017]


Author: pestlecruise2royalcarribean

‘Throughout 2012 and 2013, a series of high profile events, including the Costa Concordia tragedy and the Carnival Cruise Line’s infamous ‘poop cruise‘ led to public outrage at the way in which the large cruise lines were running their operations, seemingly with more of an emphasis on profits and less on customer safety and protection.

Leading the charge for change within the cruise line industry was New York Senator Charles Schumer who called on the cruise industry to “adopt a bill of rights guaranteeing passengers certain protections while aboard their ships.”

This was a change that was a long time in coming as cruise industry experts, passengers and cruise ship injury law firms realized that certain aspects of cruise travel were becoming increasing less safe and the passengers on those vessels were less protected, both by the cruise lines and by the legal rights offered to them.’ (Waks and Barnett, 2016)

“That bill, however, focuses primarily on mechanical failures, medical care, essential provisions and unspecified emergencies. Among the 10 rights listed is “the right to a ship crew that is properly trained in emergency and evacuation procedures.”

The industry association’s bill of rights “does not specifically cover situations involving weather — which is similar to the airline passenger bill of rights,” said Colleen McDaniel, managing editor of CruiseCritic.com.

How is Royal Caribbean dealing with the issues?

The cruise contracts specific to each cruise line that passengers agree to before boarding spell out exactly what passengers are entitled to in various situations that might occur at sea, Cruise Critic’s McDaniel said. That includes what happens during bad weather.

“For the most part, cruise lines are not required to provide much in the form of compensation, though it is at the cruise lines’ discretion, and we generally see cruise lines act beyond what is required, by offering seemingly fair compensation for situations like these,” McDaniel said.” (McDaniel, 2016 cited by Hetter and Hunter, 2016)

There are always passengers that are unjustly seeking compensation by finding the smallest issues to broadcast on social media and other channels. In the name of goodwill Royal Caribbean sometimes give their passengers refund for their trouble plus a voucher for 50% of what they spent to be used toward a future cruise fare.

Recommendations

In rare cases where it’s obvious that a passenger is seeking to abuse the company’s goodwill and image, it must be dealt with by the legal team. These are the unfortunate cases that affect the public image of the company and the industry as a whole. It is therefore not a matter to be taken lightly as this can escalate and negative publicity is not in the favour of a business.

Waks and Barnett, (2016) ’Cruise Ship Passengers Bill of Rights’, Cruiselawyers.com. Available at: http://cruiselawyers.com/sue-a-cruise-line/cruise-ship-passengers-bill-of-rights/ [accessed: 12.01.2017]

McDaniel, 2016 cited by Hetter, K. and Hunter, M. (2016) ‘What are your rights as a cruise passenger?’, CNN. Available at: http://edition.cnn.com/2016/02/11/travel/cruise-passenger-rights-feat/index.html [accessed: 11.01.2017]


Author: pestlecruise2royalcarribean

‘Throughout 2012 and 2013, a series of high profile events, including the Costa Concordia tragedy and the Carnival Cruise Line’s infamous ‘poop cruise‘ led to public outrage at the way in which the large cruise lines were running their operations, seemingly with more of an emphasis on profits and less on customer safety and protection.

Leading the charge for change within the cruise line industry was New York Senator Charles Schumer who called on the cruise industry to “adopt a bill of rights guaranteeing passengers certain protections while aboard their ships.”

This was a change that was a long time in coming as cruise industry experts, passengers and cruise ship injury law firms realized that certain aspects of cruise travel were becoming increasing less safe and the passengers on those vessels were less protected, both by the cruise lines and by the legal rights offered to them.’ (Waks and Barnett, 2016)

“That bill, however, focuses primarily on mechanical failures, medical care, essential provisions and unspecified emergencies. Among the 10 rights listed is “the right to a ship crew that is properly trained in emergency and evacuation procedures.”

The industry association’s bill of rights “does not specifically cover situations involving weather — which is similar to the airline passenger bill of rights,” said Colleen McDaniel, managing editor of CruiseCritic.com.

How is Royal Caribbean dealing with the issues?

The cruise contracts specific to each cruise line that passengers agree to before boarding spell out exactly what passengers are entitled to in various situations that might occur at sea, Cruise Critic’s McDaniel said. That includes what happens during bad weather.

“For the most part, cruise lines are not required to provide much in the form of compensation, though it is at the cruise lines’ discretion, and we generally see cruise lines act beyond what is required, by offering seemingly fair compensation for situations like these,” McDaniel said.” (McDaniel, 2016 cited by Hetter and Hunter, 2016)

There are always passengers that are unjustly seeking compensation by finding the smallest issues to broadcast on social media and other channels. In the name of goodwill Royal Caribbean sometimes give their passengers refund for their trouble plus a voucher for 50% of what they spent to be used toward a future cruise fare.

Recommendations

In rare cases where it’s obvious that a passenger is seeking to abuse the company’s goodwill and image, it must be dealt with by the legal team. These are the unfortunate cases that affect the public image of the company and the industry as a whole. It is therefore not a matter to be taken lightly as this can escalate and negative publicity is not in the favour of a business.

Waks and Barnett, (2016) ’Cruise Ship Passengers Bill of Rights’, Cruiselawyers.com. Available at: http://cruiselawyers.com/sue-a-cruise-line/cruise-ship-passengers-bill-of-rights/ [accessed: 12.01.2017]

McDaniel, 2016 cited by Hetter, K. and Hunter, M. (2016) ‘What are your rights as a cruise passenger?’, CNN. Available at: http://edition.cnn.com/2016/02/11/travel/cruise-passenger-rights-feat/index.html [accessed: 11.01.2017]


Author: pestlecruise2royalcarribean

‘Throughout 2012 and 2013, a series of high profile events, including the Costa Concordia tragedy and the Carnival Cruise Line’s infamous ‘poop cruise‘ led to public outrage at the way in which the large cruise lines were running their operations, seemingly with more of an emphasis on profits and less on customer safety and protection.

Leading the charge for change within the cruise line industry was New York Senator Charles Schumer who called on the cruise industry to “adopt a bill of rights guaranteeing passengers certain protections while aboard their ships.”

This was a change that was a long time in coming as cruise industry experts, passengers and cruise ship injury law firms realized that certain aspects of cruise travel were becoming increasing less safe and the passengers on those vessels were less protected, both by the cruise lines and by the legal rights offered to them.’ (Waks and Barnett, 2016)

“That bill, however, focuses primarily on mechanical failures, medical care, essential provisions and unspecified emergencies. Among the 10 rights listed is “the right to a ship crew that is properly trained in emergency and evacuation procedures.”

The industry association’s bill of rights “does not specifically cover situations involving weather — which is similar to the airline passenger bill of rights,” said Colleen McDaniel, managing editor of CruiseCritic.com.

How is Royal Caribbean dealing with the issues?

The cruise contracts specific to each cruise line that passengers agree to before boarding spell out exactly what passengers are entitled to in various situations that might occur at sea, Cruise Critic’s McDaniel said. That includes what happens during bad weather.

“For the most part, cruise lines are not required to provide much in the form of compensation, though it is at the cruise lines’ discretion, and we generally see cruise lines act beyond what is required, by offering seemingly fair compensation for situations like these,” McDaniel said.” (McDaniel, 2016 cited by Hetter and Hunter, 2016)

There are always passengers that are unjustly seeking compensation by finding the smallest issues to broadcast on social media and other channels. In the name of goodwill Royal Caribbean sometimes give their passengers refund for their trouble plus a voucher for 50% of what they spent to be used toward a future cruise fare.

Recommendations

In rare cases where it’s obvious that a passenger is seeking to abuse the company’s goodwill and image, it must be dealt with by the legal team. These are the unfortunate cases that affect the public image of the company and the industry as a whole. It is therefore not a matter to be taken lightly as this can escalate and negative publicity is not in the favour of a business.

Waks and Barnett, (2016) ’Cruise Ship Passengers Bill of Rights’, Cruiselawyers.com. Available at: http://cruiselawyers.com/sue-a-cruise-line/cruise-ship-passengers-bill-of-rights/ [accessed: 12.01.2017]

McDaniel, 2016 cited by Hetter, K. and Hunter, M. (2016) ‘What are your rights as a cruise passenger?’, CNN. Available at: http://edition.cnn.com/2016/02/11/travel/cruise-passenger-rights-feat/index.html [accessed: 11.01.2017]


Author: pestlecruise2royalcarribean

‘Throughout 2012 and 2013, a series of high profile events, including the Costa Concordia tragedy and the Carnival Cruise Line’s infamous ‘poop cruise‘ led to public outrage at the way in which the large cruise lines were running their operations, seemingly with more of an emphasis on profits and less on customer safety and protection.

Leading the charge for change within the cruise line industry was New York Senator Charles Schumer who called on the cruise industry to “adopt a bill of rights guaranteeing passengers certain protections while aboard their ships.”

This was a change that was a long time in coming as cruise industry experts, passengers and cruise ship injury law firms realized that certain aspects of cruise travel were becoming increasing less safe and the passengers on those vessels were less protected, both by the cruise lines and by the legal rights offered to them.’ (Waks and Barnett, 2016)

“That bill, however, focuses primarily on mechanical failures, medical care, essential provisions and unspecified emergencies. Among the 10 rights listed is “the right to a ship crew that is properly trained in emergency and evacuation procedures.”

The industry association’s bill of rights “does not specifically cover situations involving weather — which is similar to the airline passenger bill of rights,” said Colleen McDaniel, managing editor of CruiseCritic.com.

How is Royal Caribbean dealing with the issues?

The cruise contracts specific to each cruise line that passengers agree to before boarding spell out exactly what passengers are entitled to in various situations that might occur at sea, Cruise Critic’s McDaniel said. That includes what happens during bad weather.

“For the most part, cruise lines are not required to provide much in the form of compensation, though it is at the cruise lines’ discretion, and we generally see cruise lines act beyond what is required, by offering seemingly fair compensation for situations like these,” McDaniel said.” (McDaniel, 2016 cited by Hetter and Hunter, 2016)

There are always passengers that are unjustly seeking compensation by finding the smallest issues to broadcast on social media and other channels. In the name of goodwill Royal Caribbean sometimes give their passengers refund for their trouble plus a voucher for 50% of what they spent to be used toward a future cruise fare.

Recommendations

In rare cases where it’s obvious that a passenger is seeking to abuse the company’s goodwill and image, it must be dealt with by the legal team. These are the unfortunate cases that affect the public image of the company and the industry as a whole. It is therefore not a matter to be taken lightly as this can escalate and negative publicity is not in the favour of a business.

Waks and Barnett, (2016) ’Cruise Ship Passengers Bill of Rights’, Cruiselawyers.com. Available at: http://cruiselawyers.com/sue-a-cruise-line/cruise-ship-passengers-bill-of-rights/ [accessed: 12.01.2017]

McDaniel, 2016 cited by Hetter, K. and Hunter, M. (2016) ‘What are your rights as a cruise passenger?’, CNN. Available at: http://edition.cnn.com/2016/02/11/travel/cruise-passenger-rights-feat/index.html [accessed: 11.01.2017]


Author: pestlecruise2royalcarribean

‘Throughout 2012 and 2013, a series of high profile events, including the Costa Concordia tragedy and the Carnival Cruise Line’s infamous ‘poop cruise‘ led to public outrage at the way in which the large cruise lines were running their operations, seemingly with more of an emphasis on profits and less on customer safety and protection.

Leading the charge for change within the cruise line industry was New York Senator Charles Schumer who called on the cruise industry to “adopt a bill of rights guaranteeing passengers certain protections while aboard their ships.”

This was a change that was a long time in coming as cruise industry experts, passengers and cruise ship injury law firms realized that certain aspects of cruise travel were becoming increasing less safe and the passengers on those vessels were less protected, both by the cruise lines and by the legal rights offered to them.’ (Waks and Barnett, 2016)

“That bill, however, focuses primarily on mechanical failures, medical care, essential provisions and unspecified emergencies. Among the 10 rights listed is “the right to a ship crew that is properly trained in emergency and evacuation procedures.”

The industry association’s bill of rights “does not specifically cover situations involving weather — which is similar to the airline passenger bill of rights,” said Colleen McDaniel, managing editor of CruiseCritic.com.

How is Royal Caribbean dealing with the issues?

The cruise contracts specific to each cruise line that passengers agree to before boarding spell out exactly what passengers are entitled to in various situations that might occur at sea, Cruise Critic’s McDaniel said. That includes what happens during bad weather.

“For the most part, cruise lines are not required to provide much in the form of compensation, though it is at the cruise lines’ discretion, and we generally see cruise lines act beyond what is required, by offering seemingly fair compensation for situations like these,” McDaniel said.” (McDaniel, 2016 cited by Hetter and Hunter, 2016)

There are always passengers that are unjustly seeking compensation by finding the smallest issues to broadcast on social media and other channels. In the name of goodwill Royal Caribbean sometimes give their passengers refund for their trouble plus a voucher for 50% of what they spent to be used toward a future cruise fare.

Recommendations

In rare cases where it’s obvious that a passenger is seeking to abuse the company’s goodwill and image, it must be dealt with by the legal team. These are the unfortunate cases that affect the public image of the company and the industry as a whole. It is therefore not a matter to be taken lightly as this can escalate and negative publicity is not in the favour of a business.

Waks and Barnett, (2016) ’Cruise Ship Passengers Bill of Rights’, Cruiselawyers.com. Available at: http://cruiselawyers.com/sue-a-cruise-line/cruise-ship-passengers-bill-of-rights/ [accessed: 12.01.2017]

McDaniel, 2016 cited by Hetter, K. and Hunter, M. (2016) ‘What are your rights as a cruise passenger?’, CNN. Available at: http://edition.cnn.com/2016/02/11/travel/cruise-passenger-rights-feat/index.html [accessed: 11.01.2017]


Author: pestlecruise2royalcarribean

‘Throughout 2012 and 2013, a series of high profile events, including the Costa Concordia tragedy and the Carnival Cruise Line’s infamous ‘poop cruise‘ led to public outrage at the way in which the large cruise lines were running their operations, seemingly with more of an emphasis on profits and less on customer safety and protection.

Leading the charge for change within the cruise line industry was New York Senator Charles Schumer who called on the cruise industry to “adopt a bill of rights guaranteeing passengers certain protections while aboard their ships.”

This was a change that was a long time in coming as cruise industry experts, passengers and cruise ship injury law firms realized that certain aspects of cruise travel were becoming increasing less safe and the passengers on those vessels were less protected, both by the cruise lines and by the legal rights offered to them.’ (Waks and Barnett, 2016)

“That bill, however, focuses primarily on mechanical failures, medical care, essential provisions and unspecified emergencies. Among the 10 rights listed is “the right to a ship crew that is properly trained in emergency and evacuation procedures.”

The industry association’s bill of rights “does not specifically cover situations involving weather — which is similar to the airline passenger bill of rights,” said Colleen McDaniel, managing editor of CruiseCritic.com.

How is Royal Caribbean dealing with the issues?

The cruise contracts specific to each cruise line that passengers agree to before boarding spell out exactly what passengers are entitled to in various situations that might occur at sea, Cruise Critic’s McDaniel said. That includes what happens during bad weather.

“For the most part, cruise lines are not required to provide much in the form of compensation, though it is at the cruise lines’ discretion, and we generally see cruise lines act beyond what is required, by offering seemingly fair compensation for situations like these,” McDaniel said.” (McDaniel, 2016 cited by Hetter and Hunter, 2016)

There are always passengers that are unjustly seeking compensation by finding the smallest issues to broadcast on social media and other channels. In the name of goodwill Royal Caribbean sometimes give their passengers refund for their trouble plus a voucher for 50% of what they spent to be used toward a future cruise fare.

Recommendations

In rare cases where it’s obvious that a passenger is seeking to abuse the company’s goodwill and image, it must be dealt with by the legal team. These are the unfortunate cases that affect the public image of the company and the industry as a whole. It is therefore not a matter to be taken lightly as this can escalate and negative publicity is not in the favour of a business.

Waks and Barnett, (2016) ’Cruise Ship Passengers Bill of Rights’, Cruiselawyers.com. Available at: http://cruiselawyers.com/sue-a-cruise-line/cruise-ship-passengers-bill-of-rights/ [accessed: 12.01.2017]

McDaniel, 2016 cited by Hetter, K. and Hunter, M. (2016) ‘What are your rights as a cruise passenger?’, CNN. Available at: http://edition.cnn.com/2016/02/11/travel/cruise-passenger-rights-feat/index.html [accessed: 11.01.2017]


Author: pestlecruise2royalcarribean

‘Throughout 2012 and 2013, a series of high profile events, including the Costa Concordia tragedy and the Carnival Cruise Line’s infamous ‘poop cruise‘ led to public outrage at the way in which the large cruise lines were running their operations, seemingly with more of an emphasis on profits and less on customer safety and protection.

Leading the charge for change within the cruise line industry was New York Senator Charles Schumer who called on the cruise industry to “adopt a bill of rights guaranteeing passengers certain protections while aboard their ships.”

This was a change that was a long time in coming as cruise industry experts, passengers and cruise ship injury law firms realized that certain aspects of cruise travel were becoming increasing less safe and the passengers on those vessels were less protected, both by the cruise lines and by the legal rights offered to them.’ (Waks and Barnett, 2016)

“That bill, however, focuses primarily on mechanical failures, medical care, essential provisions and unspecified emergencies. Among the 10 rights listed is “the right to a ship crew that is properly trained in emergency and evacuation procedures.”

The industry association’s bill of rights “does not specifically cover situations involving weather — which is similar to the airline passenger bill of rights,” said Colleen McDaniel, managing editor of CruiseCritic.com.

How is Royal Caribbean dealing with the issues?

The cruise contracts specific to each cruise line that passengers agree to before boarding spell out exactly what passengers are entitled to in various situations that might occur at sea, Cruise Critic’s McDaniel said. That includes what happens during bad weather.

“For the most part, cruise lines are not required to provide much in the form of compensation, though it is at the cruise lines’ discretion, and we generally see cruise lines act beyond what is required, by offering seemingly fair compensation for situations like these,” McDaniel said.” (McDaniel, 2016 cited by Hetter and Hunter, 2016)

There are always passengers that are unjustly seeking compensation by finding the smallest issues to broadcast on social media and other channels. In the name of goodwill Royal Caribbean sometimes give their passengers refund for their trouble plus a voucher for 50% of what they spent to be used toward a future cruise fare.

Recommendations

In rare cases where it’s obvious that a passenger is seeking to abuse the company’s goodwill and image, it must be dealt with by the legal team. These are the unfortunate cases that affect the public image of the company and the industry as a whole. It is therefore not a matter to be taken lightly as this can escalate and negative publicity is not in the favour of a business.

Waks and Barnett, (2016) ’Cruise Ship Passengers Bill of Rights’, Cruiselawyers.com. Available at: http://cruiselawyers.com/sue-a-cruise-line/cruise-ship-passengers-bill-of-rights/ [accessed: 12.01.2017]

McDaniel, 2016 cited by Hetter, K. and Hunter, M. (2016) ‘What are your rights as a cruise passenger?’, CNN. Available at: http://edition.cnn.com/2016/02/11/travel/cruise-passenger-rights-feat/index.html [accessed: 11.01.2017]


Author: pestlecruise2royalcarribean

‘Throughout 2012 and 2013, a series of high profile events, including the Costa Concordia tragedy and the Carnival Cruise Line’s infamous ‘poop cruise‘ led to public outrage at the way in which the large cruise lines were running their operations, seemingly with more of an emphasis on profits and less on customer safety and protection.

Leading the charge for change within the cruise line industry was New York Senator Charles Schumer who called on the cruise industry to “adopt a bill of rights guaranteeing passengers certain protections while aboard their ships.”

This was a change that was a long time in coming as cruise industry experts, passengers and cruise ship injury law firms realized that certain aspects of cruise travel were becoming increasing less safe and the passengers on those vessels were less protected, both by the cruise lines and by the legal rights offered to them.’ (Waks and Barnett, 2016)

“That bill, however, focuses primarily on mechanical failures, medical care, essential provisions and unspecified emergencies. Among the 10 rights listed is “the right to a ship crew that is properly trained in emergency and evacuation procedures.”

The industry association’s bill of rights “does not specifically cover situations involving weather — which is similar to the airline passenger bill of rights,” said Colleen McDaniel, managing editor of CruiseCritic.com.

How is Royal Caribbean dealing with the issues?

The cruise contracts specific to each cruise line that passengers agree to before boarding spell out exactly what passengers are entitled to in various situations that might occur at sea, Cruise Critic’s McDaniel said. That includes what happens during bad weather.

“For the most part, cruise lines are not required to provide much in the form of compensation, though it is at the cruise lines’ discretion, and we generally see cruise lines act beyond what is required, by offering seemingly fair compensation for situations like these,” McDaniel said.” (McDaniel, 2016 cited by Hetter and Hunter, 2016)

There are always passengers that are unjustly seeking compensation by finding the smallest issues to broadcast on social media and other channels. In the name of goodwill Royal Caribbean sometimes give their passengers refund for their trouble plus a voucher for 50% of what they spent to be used toward a future cruise fare.

Recommendations

In rare cases where it’s obvious that a passenger is seeking to abuse the company’s goodwill and image, it must be dealt with by the legal team. These are the unfortunate cases that affect the public image of the company and the industry as a whole. It is therefore not a matter to be taken lightly as this can escalate and negative publicity is not in the favour of a business.

Waks and Barnett, (2016) ’Cruise Ship Passengers Bill of Rights’, Cruiselawyers.com. Available at: http://cruiselawyers.com/sue-a-cruise-line/cruise-ship-passengers-bill-of-rights/ [accessed: 12.01.2017]

McDaniel, 2016 cited by Hetter, K. and Hunter, M. (2016) ‘What are your rights as a cruise passenger?’, CNN. Available at: http://edition.cnn.com/2016/02/11/travel/cruise-passenger-rights-feat/index.html [accessed: 11.01.2017]


Author: pestlecruise2royalcarribean

‘Throughout 2012 and 2013, a series of high profile events, including the Costa Concordia tragedy and the Carnival Cruise Line’s infamous ‘poop cruise‘ led to public outrage at the way in which the large cruise lines were running their operations, seemingly with more of an emphasis on profits and less on customer safety and protection.

Leading the charge for change within the cruise line industry was New York Senator Charles Schumer who called on the cruise industry to “adopt a bill of rights guaranteeing passengers certain protections while aboard their ships.”

This was a change that was a long time in coming as cruise industry experts, passengers and cruise ship injury law firms realized that certain aspects of cruise travel were becoming increasing less safe and the passengers on those vessels were less protected, both by the cruise lines and by the legal rights offered to them.’ (Waks and Barnett, 2016)

“That bill, however, focuses primarily on mechanical failures, medical care, essential provisions and unspecified emergencies. Among the 10 rights listed is “the right to a ship crew that is properly trained in emergency and evacuation procedures.”

The industry association’s bill of rights “does not specifically cover situations involving weather — which is similar to the airline passenger bill of rights,” said Colleen McDaniel, managing editor of CruiseCritic.com.

How is Royal Caribbean dealing with the issues?

The cruise contracts specific to each cruise line that passengers agree to before boarding spell out exactly what passengers are entitled to in various situations that might occur at sea, Cruise Critic’s McDaniel said. That includes what happens during bad weather.

“For the most part, cruise lines are not required to provide much in the form of compensation, though it is at the cruise lines’ discretion, and we generally see cruise lines act beyond what is required, by offering seemingly fair compensation for situations like these,” McDaniel said.” (McDaniel, 2016 cited by Hetter and Hunter, 2016)

There are always passengers that are unjustly seeking compensation by finding the smallest issues to broadcast on social media and other channels. In the name of goodwill Royal Caribbean sometimes give their passengers refund for their trouble plus a voucher for 50% of what they spent to be used toward a future cruise fare.

Recommendations

In rare cases where it’s obvious that a passenger is seeking to abuse the company’s goodwill and image, it must be dealt with by the legal team. These are the unfortunate cases that affect the public image of the company and the industry as a whole. It is therefore not a matter to be taken lightly as this can escalate and negative publicity is not in the favour of a business.

Waks and Barnett, (2016) ’Cruise Ship Passengers Bill of Rights’, Cruiselawyers.com. Available at: http://cruiselawyers.com/sue-a-cruise-line/cruise-ship-passengers-bill-of-rights/ [accessed: 12.01.2017]

McDaniel, 2016 cited by Hetter, K. and Hunter, M. (2016) ‘What are your rights as a cruise passenger?’, CNN. Available at: http://edition.cnn.com/2016/02/11/travel/cruise-passenger-rights-feat/index.html [accessed: 11.01.2017]


Watch the video: Bionic Bar - Harmony of the Seas - Robotic Bartenders Royal Caribbean


Comments:

  1. Teryl

    the devil is burning !!!

  2. Ayyad

    You must tell him.

  3. Igasho

    I envy those who watched it to the end.

  4. Lemuel

    Quickly replied :)

  5. Talon

    The important answer :)



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